Privacy Policy
Last updated October 21, 2026
This policy explains what information Charm (Didin Customer Service, LLC, “Charm,” “we” or “us”) collects when you visit hirecharm.com or book a call with us, how we use it, and the choices you have.
Information we collect
Information you give us. When you book a call, our scheduling provider collects the details you enter, such as your name, email address, phone number, company and any answers to booking questions. If you email us, we receive whatever you send.
Information collected automatically. When you browse the site, we and our providers collect device and browser information, the pages you view, the page that referred you, and an approximate location based on your IP address, using cookies, pixels and similar technologies.
Advertising measurement. We use the Meta Pixel to measure how our ads perform and to show our ads to people who have visited the site.
Business visitor identification. We use RB2B, a visitor identification service, which may match visits from the United States to publicly available professional profile information and business contact details.
How we use information
- To schedule and hold calls you book, and to respond to your messages.
- To provide, run and improve our services and this website.
- To send sales and marketing communications, including reaching out to businesses whose visits were identified as described above.
- To measure and improve our advertising.
- To keep the site secure and to meet legal obligations.
How we share information
We share information with service providers that help us run the site and our business, such as scheduling, CRM, email, website hosting, advertising and visitor identification providers. They may use it only to provide their services to us or as their own terms allow. We may also share information when required by law, to protect our rights, or as part of a merger, acquisition or sale of assets.
We do not sell personal information for money. Some of the advertising and visitor identification tools above may count as “selling” or “sharing” personal information under certain U.S. state privacy laws. You can opt out as described below.
Your choices
- You can block or delete cookies in your browser settings. Some parts of the site may not work as intended without them.
- You can manage ads you see from Meta in your Facebook or Instagram ad preferences.
- You can unsubscribe from our marketing emails at any time with the link in the email or by replying to it.
- To opt out of the selling or sharing described above, email us at chris@hirecharm.com.
Your rights
Depending on where you live, you may have the right to know what personal information we hold about you, to get a copy of it, to correct it, to have it deleted, and to opt out of certain uses. To make a request, email chris@hirecharm.com. We will verify the request and respond as the law requires, and we will not treat you differently for using these rights.
How long we keep information
We keep personal information for as long as we need it for the purposes above, including to meet legal, accounting and reporting requirements, and then delete or de-identify it.
Security
We use reasonable safeguards to protect personal information. No method of transmission or storage is completely secure.
Children
This site is for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.
Visitors outside the United States
We are based in the United States, and information we collect is processed and stored in the United States.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact
Charm (Didin Customer Service, LLC), Tempe, Arizona. Email chris@hirecharm.com.